Current Challenges Facing IT & Recommendations Essay

Current Challenges Facing IT & Recommendations - Essay Example Failure of a business organization may as well arise due to problems caused by IT failures. These organizations can be used as cases to learn more concerning Information Technology (IT). Failure always comes because of challenges affecting a particular organization. One of the companies in the US that has been facing challenges is Otisline, a company that specialized in the distribution and provision of elevators. The essay will look into details, the overview of Otisline, challenges facing it, as well as, the recommendations required to make Otisline better. Case overview Otisline Company improved the performance of different business organizations. The company, other than the supply and provision of elevators, also provided regional, district and NAO management with the required amount of quality information. When a problem arose, the management was the first to know from the customer complaints. Different managements responded differently to the clients’ callbacks. This dep ended on the number of callback, for instance, district managers handled three or more callbacks in a month. The company made corrections using these callbacks. Otisline had many impacts on NAO’s business including customer service, information service, dispatching, and controlling of mechanics. Otisline had several impacts in NAO in different sectors such as information service, which involved the use of sms database with an IBM 3083 computer (Stoddad & Harvard University 198). This was meant to make response to the clients as fast as possible. An example of a place where the Otisline was applied was in the customer service whereby it recognized buildings in four distinct ways: telephone number, building identification number, building address as well as the building name, state and city. The Otisline service center was also organized in a way that it easily promoted dispatcher efficiency. Otisline software was applied in other areas such as marketing services, and control a nd dispatching of service mechanics. The following describes the factors that brought about the problem in Oisline. The factors explain succinctly the challenges that the IT controlled company is undergoing. The factors are unsatisfactory consumer services, lack of enough human resource, obsolescence, IT complexities, poor marketing and public relations, poor data storage and retrieval methods, and poor budgeting. Challenges Facing IT Customer service: IT is affected by bad reputation when taking customer need satisfaction. As evidenced by the Otisline, there is a high chance of doing the work incorrectly according to the customer’s requirements (Stoddad & Harvard University 218). This is what leads to several callbacks. This is the same in the corporate field. The customer normally wants and expects to be told what they want. The automated recommendation tone always seems arrogant. This may always lead to infusion of negative mentalities and attitudes towards the IT. This ch allenge can be corrected or recommended by listening to customer needs and making them the number one priority; not allowing them to be controlled by the IT system or software like that of Otisline, in this case. It leads to lose of human resource. There is always a normal trend of worker lay off when a new program or software that can replace the employees and do the work efficiently is discovered. The same has affected Otis Corporation whereby six workers were laid off after the realization of the company’